Our site is operated and controlled in England. The relationship between us and
all matters connected with the site and any order are governed by English Law.
You submit to the exclusive jurisdiction of the English courts in relation to
all matters connected with our relationship the site and any order or contract
The present Terms and Conditions are incorporated in all contracts of sale
between you and East Kent Trim Supplies Ltd. We are a VAT registered company.
All prices and delivery costs displayed on the website are quoted in pounds
Sterling. We make every effort to ensure that the prices shown on our website
All prices stated do not include VAT or delivery charges. These are calculated
and added on at the time of placing your order.
Payment may be made in Pounds Sterling using your MasterCard, Visa, Visa
Delta, Visa Debit, Switch or American Express card or through your PayPal
account. The holder of the credit or debit card which is used for the payment
of goods purchased is fully liable for all sums charged. Completing the payment
information and submitting the order implies authority to debit the relevant
card or payment through PayPal as appropriate. East Kent Trim Supplies Ltd will
take every care to keep your order and payment details secure. Payment
for the order using a credit or debit card is done using a secure (encrypted)
link to the leading Internet credit card payment agency.
All of our items
are sent with a courier on a fully trackable service. Every delivery will
require a signature. Delivery of goods to mainland England, Wales, Isle of
Wight and Isle of Man will usually be made the next working day following the
order being placed on our website. Deliveries to Scotland will usually take 1-3
working days. Northern Ireland and Republic of Ireland deliveries will usually
take 2-5 working days. Deliveries to Europe will usually take 2-5 working days.
The rest of the world deliveries will take 3-10 working days.
Title and Risk
The goods ordered by you shall remain with East Kent Trim Supplies Ltd
until full payment in cleared funds for the price of the goods and all ancillary
costs has been received. Upon dispatch of goods, East Kent Trim Supplies Ltd
will no longer be held responsible for the goods. Responsibility will then lie
with the courier and any resulting claims shall be made through them.
All goods featured on our website are subject to availability and East Kent
Trim Supplies Ltd reserves the right to withdraw certain goods at any time
without notice. If we are unable to fulfill an order (in whole or in part) we
will advise you of this by e-mail or telephone; you will then be given the
opportunity to cancel your order. If we are unable to contact you, we reserve
the right to dispatch the available part of your order and to deliver the
balance of said order at a later date (with no further delivery charges). East
Kent Trim Supplies Ltd reserves the right to discontinue supplies of goods
featured on our website at any time and excludes all liability in respect of
any claim whatsoever arising therefrom.
Formation of Contract
An order submitted by you via our website is deemed to be an offer to purchase
goods from East Kent Trim Supplies Ltd. This will form the basis of a contract
between you and East Kent Trim Supplies Ltd. We may, at any time prior to dispatch
of the goods, decline to accept your order for any reason. Once you have placed
your order, we will send you an e-mail confirming receipt of your order. This
e-mail is only intended to confirm receipt of your order and is not intended to
constitute acceptance of your order by East Kent Trim Supplies Ltd.
Claims for breakages or other damage should be made on by telephoning us on
01233 500280 and/or by email within 48 hours of receipt. Wherever
possible send photographs of the damaged item with your email.
Returns & Exchanges
If you should not be fully satisfied with your order, you have the right
to cancel your order by giving written notice to us (by e-mail or post) at the
address given below at any time from placing your order and 14 working days from
receipt of the goods. In such cases we will make a full refund to the value of
the goods within 14 days from the date of cancellation and the receipt of the
goods from you if applicable, excluding any special order items. The cost of returning the goods to us will be
borne by you. On such cancellations, East Kent Trim Supplies Ltd shall accept
such goods only if they are returned to us in the same condition as the original
delivered goods. . Please return your invoice with your order giving full
reasons for the return. If you don't have your invoice, please write the
order number on a separate sheet of paper and enclose it with the package so
that we can trace your order history. Please address your returns to the
address given below. Please note: This does not affect your statutory rights. Shipping/postage
and packing charges are non-refundable.
East Kent Trim Supplies Ltd shall not be liable for any delay or default in the
execution of its obligations in the case of any event outside its control
including but not limited to: natural disasters, bad or inclement weather,
fires, explosions, floods, failure or delay of third party suppliers, computer
or software errors, national or local strikes or stoppages, accidents, riots or
Complaints and Customer Service
If, for any reason you are not satisfied with any goods received, or have any
complaints regarding the purchase of goods from this website or have any
queries please contact East Kent Trim Supplies Ltd at [email protected] or
telephone 01233 500280 during office hours 9am - 5pm Monday to Thursday and 9am
– 4pm Friday. You can also write to us at:
East Kent Trim Supplies Ltd
Unit 7, Connect 10, Foster Road
Ashford Business Park
The website makes use of a secure credit card payment gateways on Lloyds Cardnet.
We do not have access to your credit card details.
East Kent Trim Supplies Ltd is committed to ensuring your privacy is protected.
We will only use the personal information that we collect about you (Personal
Data) lawfully (in accordance with the Data Protection Act 1998).
We will only use this Personal Data for the purposes to enable us to
process, deliver and arrange for payment of your order. East Kent Trim Supplies
Ltd will take all reasonable care to keep your order and payment details
secure. We will not hold your Personal Data for any longer than is reasonably
necessary for the above purposes.
East Kent Trim Supplies Ltd will not sell, share or rent your Personal
Data to any third party.
Headings in these terms and conditions are for convenience only and have no
legal meaning or effect. If any of these terms and conditions is found to be
invalid by any court of competent jurisdiction the invalidity of that term or
condition will not affect the validity of the remaining. Your statutory rights
are not affected.